Sales CRM, lead CRM, call-center CRM and telesales CRM in one InfoByte platform — so leads, tickets and outbound calls share the same customer truth. Connecting the Dots across every touchpoint.
InfoByte CRM connects every lead the moment it enters the pipeline — track deals, automate follow-ups, centralize communication and give managers real-time visibility. Built for sales teams, call-center operations and outbound telesales under one InfoByte platform.
Capture & score
Prioritize leads
Work the deal
Follow-ups on time
Convert to revenue
Sales, Lead, Call Center and Telesales CRM all read and write to the same customer record — so nothing gets lost when a lead moves from a marketing form to a live call to a closed deal.
Stop losing leads between handoffs. Pipeline stages, source tracking and automated follow-ups keep every opportunity visible.
Prospect → qualify → propose → negotiate → close with clear ownership at each stage.
Know which channels produce qualified pipeline — web, ads, partners or campaigns.
Task and follow-up scheduling so no lead goes cold between agent actions.
Prioritize high-intent leads so teams spend time where conversion is most likely.
Real-time pipeline visibility, conversion views and forecasting tools for managers.
Forms, imports and channel integrations into one shared CRM record.
Centralize interactions, manage tickets and enforce SLAs so support and sales never lose a conversation.
Unified customer and lead records with full interaction history.
Helpdesk-style workflows for service requests with escalation paths.
Templated workflows and SLA rules so response commitments are visible and enforced.
Bring calls and digital conversations into the same operational view.
Screen-pop and context for agents when a customer is on the line.
Reports for agents, queues and service quality — mobile dashboard access included.
Dialer-aware CRM for teams that live on the phone — outbound calling, call tracking, callbacks and agent monitoring in one loop.
Outbound campaigns and auto-dialer workflows tied to lead records.
Log outcomes, next steps and dispositions without leaving the CRM.
Never miss a promised callback — queue and assign automatically.
Real-time dashboards for talk time, conversions and activity.
Recording and history for coaching, compliance and dispute resolution.
Sentiment and speech-to-text options to surface coaching moments at scale.
Sales & service processes
Stages, fields, SLAs
Channels & dialer
Agents & managers
Reports & playbooks
All four run on the same InfoByte core — pick where to start, expand any time without re-platforming.
| Capability | Sales CRM | Lead CRM | Call Center CRM | Telesales CRM |
|---|---|---|---|---|
| Pipeline & deal stages | ||||
| Lead scoring & routing | ||||
| Ticketing & SLA rules | ||||
| Dialer / click-to-call | ||||
| Call recording & disposition | ||||
| Manager & QA dashboards | ||||
| Best for | Field & B2B sales teams | Marketing-driven lead gen | Support & service desks | Outbound calling teams |
Connecting the Dots — from first lead to closed deal and supported customer. Request a tailored demo.
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